Frequently Asked Questions

Shipping & Delivery

How long does delivery normally take?

Standard delivery typically takes 7-14 business days depending on your location. Once your order ships, you'll receive a tracking email so you can follow your package every step of the way.

Where do you ship?

We ship worldwide! No matter where you are, DRL Fashion has you covered. Shipping costs and carriers vary depending on your location and are calculated at checkout.

What are your delivery options, carriers and prices?

We offer standard shipping on all orders. Shipping costs and carriers vary depending on your location and are calculated at checkout so you'll always see the exact cost before you pay. Standard delivery takes 7-14 business days.

How quickly do you process orders?

We process all orders within 1-3 business days. Once your order is processed and shipped, you'll receive a confirmation email with your tracking information. Orders placed on weekends or holidays will begin processing the next business day.

Returns & Refunds

How do I return my order?

To return your order, please contact us within 30 days of receiving your item. Make sure the item is unworn, unwashed, and in its original packaging. Once we confirm your return request, we'll send you instructions on where to send it back. Refunds are processed within 5-7 business days of receiving the returned item.

What is your return policy?

We want you to love your DRL Fashion purchase! If you're not completely satisfied, we accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Sale items are final sale and cannot be returned.

How much do returns cost?

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. In those cases, we'll cover the return shipping at no cost to you.

How long do refunds take?

Once we receive and inspect your returned item, refunds are processed within 3-5 business days. Please allow an additional 3-7 business days for the funds to appear in your account. If you haven't received your refund after 10 business days, please contact us.

Do you offer exchanges?

At this time, we do not offer exchanges. However, if you're not happy with your purchase, you can return it within 30 days for a refund. Once processed, you're welcome to place a new order for the item you'd like.

Orders

Can I cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to cancel! If your order hasn't shipped yet, we'll do our best to cancel it and issue a full refund. Once your order has shipped, we're unable to cancel it.

The wrong item arrived in my shipment

We sincerely apologize! Please contact us within 7 days of receiving your order and include your order number, a photo of the item you received, and a description of the item you originally ordered. We'll send you the correct item at no extra cost.

Payments

My payment failed or I can't pay

Please try: 1) Double-checking your card details. 2) Ensuring your billing address matches your bank records. 3) Trying a different payment method or browser. 4) Checking with your bank. If you're still having trouble, please contact us and we'll help you complete your order.