Refund policy

RETURN & REFUND POLICY

We want you to love what you ordered. If you're not completely satisfied, you have 30 days from the date of delivery to request a return.

Eligibility Items must be unworn, unwashed, and in original condition with tags attached and original packaging intact. Proof of purchase is required.

How to Start a Return Contact us at martinezavinakinsey@gmail.com before sending anything back. We'll provide return instructions and a shipping address. Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items Final sale items, swimwear, accessories, and gift cards are not eligible for return for hygiene and policy reasons.

Exchanges We're happy to exchange for a different size or color when available. Contact us to check stock before sending your item back.

Refunds Orders under $50: We'll issue a full refund — no need to return the item. Just send us a photo of the issue and your order number. Orders $50 and over: Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method.

Return Shipping Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

EU Customers If your order was shipped to the European Union, you have the right to cancel or return within 14 days for any reason, provided the item is unworn and in original condition.

Contact Us Email: martinezavinakinsey@gmail.com — please include your order number and reason for return.